Refund policy

If Haul isn't right for you, ask for a refund within 14 days and you'll get your money back. No questions asked.

What it covers

• A Plus purchase, within 14 days of buying it.
• A Premium subscription payment, the first one or a renewal, within 14 days of that payment.

The Premium trial is free, so there's nothing to refund; it ends on its own. After 14 days we may still help in special cases, such as a duplicate charge: just ask.

How to ask

Paddle, our reseller, handles payments and refunds. Use the link in your Paddle receipt email, or write to Paddle through paddle.net, or email us at support@hauldownload.com with the email address you bought with. The money goes back to how you paid; banks usually take 5 to 10 working days to show it.

What happens to your plan

After a refund, the plan you were refunded for leaves your PCs at their next licence check. Haul goes back to Free (or to Plus, if you still own it). Your downloads, settings and files stay as they are.

Cancelling Premium instead

If you just don't want Premium to renew, cancel it from Haul's Settings → Plan → Manage subscription. It stays on until the end of the period you paid for. See our terms for more.